| Are you satisfied with how I handled your inquiry? | | | | | |
| Did I communicate in a clear manner? | | | | | |
| Did you feel confident in my ability to help you? | | | | | |
| Overall, did you feel that I was knowledgeable about the company/product/policies? | | | | | |
| Did I make you feel like a valued customer? | | | | | |
| Was I professional and courteous? | | | | | |
